Copy of FAQs - Frequently Asked Questions

YOUR ORDER

  • How do I know if my order has been validated?

Once you have paid for your order, you will receive a confirmation email directly. In case you have not received this one, we advise you to check your spam or junk mail. If after checking you still have not received this e-mail, we invite you to contact our customer service at info@perks-clothing.com specifying the amount of your basket, the date as well as the different products that you had. added to this.

  • What if I receive an item or size that does not match my order?

We do everything we can to give you satisfaction. If by mistake, you receive one of our products which does not correspond to your order despite our quality controls, We recommend that you contact us directly at info@perks-clothing.com indicating the problem you are encountering as well as your ordered. We will find together the most suitable solution.

  • Is it possible to modify or cancel my order?
Once your order has been validated, it cannot be modified or cancelled. However, you have 14 days to change your mind and return the items in question to us.

In the event of an error on your part concerning your postal address when confirming your order, we invite you to contact us as soon as possible to find a solution together.

  • What if some items are missing from my order?

Our products can be shipped separately according to your order. If, for example, it contains items from one of our two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly. If you have any doubts about your order, do not hesitate to contact us so that we can solve the problem together.

  • I like an item but it is out of stock, will there be a restocking?

Unfortunately, we cannot guarantee a date for the restocking of our items. Some of our products are made in limited edition and others may be part of a more constant collection.

DELIVERY OF YOUR ORDER

  • What are the shipping times for your products?

Once your order has been placed, we take 2 to 4 working days to process your order and then 4 to 7 working days to deliver it to you.
As soon as your package leaves our workshop, we will notify you by e-mail and send you your tracking number.

  • Do you ship all over the world?

Yes, absolutely. We ship worldwide. However, the time may vary depending on the country where you are located.

  • Where do you ship your products from?

Our offices are located in Chambéry , France . We have two workshops which are located in Europe. One of our workshops is located in Spain and the other in Latvia.

  • I was absent during the delivery, how do I get my order back?

If you were absent during the first delivery attempt, a transit advice note is filed by the carrier. In this case, we invite you to follow the instructions of the carrier or contact him directly to organize a new delivery.

Note that some carriers do not offer the possibility of a second delivery, you must then collect the package from a relay point or a local post office.

  • I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about your package, please contact us at info@perks-clothing.com .

RETURNS / EXCHANGES OF YOUR ORDER

  • Can I return your products from reseller stores?

No, unfortunately this is not possible. The stores and the online store are not legally linked. If you are exceptionally dissatisfied with the Perks products you purchased at the store, please contact the relevant store.

  • How do I return an item with Colissimo?

Once you have packed the items you want to return to us, with their labels in their original packaging, just go to https://www.laposte.fr/colissimo-en-ligne to create your shipping label. return and send the package.

The delivery note (included in your original package) must imperatively be attached to your package in the event of a return. Without this delivery note, your return cannot be processed.

The steps are as follows:

1) Indicate the characteristics of your package.

2) Enter your details. For the recipient party, please tick the box "Your recipient is a professional" and enter the following information:

Court Thibaut
Perks Clothing
462 Turin Avenue
73000, Chambery

3) Select your sending option: from your mailbox or from a post office. Then choose your delivery method: by letterbox or by hand.

4) Add to your basket, validate and pay for your purchase.

5) Once your payment has been validated, print the shipping label and stick it on your package (be careful to leave the bar code clearly legible).

Your package is now ready to be sent back. We recommend that you keep your proof of postage to ensure tracking.

  • I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to email: info@perks-clothing.com and we will send you a similar replacement item as soon as possible.

  • I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about your package, please contact us at info@perks-clothing.com .

  • Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make a refund, in the event that the appeal is made within 14 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy by clicking HERE .